Introducing Live Chat Support for Paystack Merchants
Get instant answers from the Paystack Customer Success team!
Say hello to Live Chat Support on the Paystack Dashboard
Sometimes, you need an answer from a Paystack representative ASAP. You can now ask questions via Live Chat, and get answers in real time!
When you reach out via Live Chat, you’ll be attended to by a member of our incredible Customer Success team, who’re experts on everything Paystack. They’re ready to instantly solve issues, answer questions, and explain how everything works.
Many members of our Customer Success team are actually business owners themselves, so trust that you’ll be speaking with someone who has your back, who is empowered to actually solve your problems, and who acts as a tireless advocate for you and your business!
How to access Live Chat Support
To chat live with a member of Paystack’s Customer Success team:
- Log into to your Paystack Dashboard
- Click on Get Help at the bottom right of your screen
- Click on Ask, and then select Chat
- Type away - a member of the Customer Success team will be on hand to help right away!
After the chat, we make it easy to review your conversation.
- You can click on Previous Conversations to see all previous chats
- A transcript of the chat will also be sent to your email address
Please note: Live Chat support is currently only available inside the Paystack Dashboard. If you don’t have a Paystack Merchant account, the best way to contact us is through our Contact Form.
Live Chat Support Hours
Live Chat Support is available for 12 hours every weekday, from 9 AM to 9 PM, Monday to Friday.
On the rare occasion when all members of the support team are simultaneously engaged, the Live Chat option might be temporarily unavailable until a free slot opens up.
Questions or feedback?
If you’ve got a message for us, kindly go ahead and send us a Live Chat! 😉
Prefer email? Send us a message via the Contact Form. We look forward to hearing from you!