Introducing Transaction Lookup

Every month, Paystack processes over 10 million unique transactions for over 60,000 businesses such as Branch, Palmcredit, and MTN.

When you make a payment online to these businesses, you'll often receive a debit alert from your bank. Most debit alerts include the name of the merchant, but for various technical reasons, a handful of them might sometimes read "Paystack Payments Ltd."

There's little need for alarm. In the vast majority of cases, what this means is that you recently made a payment to a merchant who uses Paystack to collect payments. Sometimes, banks send the debit alerts very late, even many days after the transaction was made, which can cause some confusion.

We've built a simple tool that makes it easier to figure out which business debited you in such situations, called Transaction Lookup.

Here's how it works

Using Transaction Lookup (paystack.com/lookup), you can securely submit a few details of the transaction, and we'll instantly show you the name of the business that debited you, as well as the exact date and time of the payment.

If you have further questions about the transaction - or if we're unable to find the transaction using the details you provided - you'll be able to quickly alert our Customer Success team to look into it for you with a few clicks.

Is it safe?

We go to extreme lengths to ensure that the information you share with us is safe, so every single card detail you enter is securely transmitted to our systems.

We're also a PCI DSS Level 1-certified organisation (the highest certification possible in the world) and we take security and your safety extremely seriously.

Need any help?

Do you have any questions about Transaction Lookup? Send us an email at [email protected] — we’re happy to help! ❤️✨